Unburdened and Empowered: Building the Future of Trust-Based, Frictionless Care
This year’s keynote speaker for the Clinical Pathways Congress + Cancer Care Business Exchange (CPC + CBEx), Thomas Koulopoulos, chairman and founder of the Delphi Group, offers his insights on transforming health care into a “life system” powered by digital advocates, seamless experiences, and a renewed focus on trust and human connection.
For health care to truly evolve, we must reimagine our health systems as ‘life systems’—living, responsive networks where continuity of care is foundational, not an afterthought.
This means embracing digital advocates who can guide patients through an increasingly complex landscape, ensuring their voices are heard and their needs are met at every stage.
At the same time, we must relentlessly focus on removing the friction that too often frustrates both patients and providers. By unburdening doctors and clinicians from unnecessary complexity, we allow them to focus on what matters most: building meaningful relationships, delivering personalized care, and fostering trust.
It’s only by designing experiences that are seamless for all that we can move from fragmented care to truly connected healing.
